Privacy Policy
Last updated: January 1, 2025
Introduction
LCO Software Inc. ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software products and services.
Information We Collect
We may collect information about you in a variety of ways, including:
- Personal Data: Name, email address, phone number, organization name, and other contact information you provide when requesting a demo, contacting us, or creating an account.
- Usage Data: Information about how you use our software, including features accessed, actions taken, and time spent in the application.
- Client Data: Data you enter into our software about your clients, volunteers, donors, or other individuals your organization serves. You are the data controller for this information.
- Technical Data: IP address, browser type, device information, and other technical details collected automatically when you access our services.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our software services
- Respond to your inquiries and provide customer support
- Send you updates, security alerts, and administrative messages
- Analyze usage patterns to improve user experience
- Comply with legal obligations
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.
Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Client data entered into our software is retained according to your organization's preferences and any applicable regulatory requirements.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access your personal data
- The right to correct inaccurate data
- The right to request deletion of your data
- The right to restrict or object to processing
- The right to data portability
Third-Party Services
We may use third-party services for hosting, analytics, and other purposes. These providers are contractually obligated to protect your information and only use it as directed by us.
Children's Privacy
Our services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
LCO Software Inc.
Email: sales@lcosoft.com
1211 Tech Blvd, Ste 118
Tampa, FL 33619