Terms of Service

Agreement to Terms

By accessing or using software products and services provided by LCO Software Inc. ("we," "our," or "us"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

Description of Services

LCO Software provides cloud-based software solutions for nonprofit organizations, including case management, volunteer management, donor management, and related services. Our products include Gateway CMS, Toy Drive Pro, vHours, PantryBoss, DonorBoss, GrantBoss, AssistIQ, Compass, VITA Scheduling, and AuthentiGate.

Account Registration

To use our services, you must create an account and provide accurate, complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access

Acceptable Use

You agree to use our services only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the services in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to our systems or other users' accounts
• Transmit viruses, malware, or other harmful code
• Use the services to store or transmit infringing, defamatory, or unlawful content
• Interfere with or disrupt the integrity or performance of the services

Data Ownership

You retain all rights to the data you enter into our software. We do not claim ownership of your data. You grant us a limited license to host, store, and process your data solely to provide our services to you.

Payment Terms

Fees for our services are outlined in your service agreement. Unless otherwise specified:

• Fees are billed monthly or annually in advance
• All fees are non-refundable except as required by law
• We may modify pricing with 30 days' notice

Service Availability

We strive to maintain 99.9% uptime for our services. However, we do not guarantee uninterrupted access. We may temporarily suspend services for maintenance, updates, or security reasons.

Intellectual Property

Our software, documentation, and branding are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or reverse engineer our software without express written permission.

Limitation of Liability

To the maximum extent permitted by law, LCO Software shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services. Our total liability shall not exceed the fees you paid in the twelve months preceding the claim.

Indemnification

You agree to indemnify and hold harmless LCO Software from any claims, damages, or expenses arising from your use of our services or violation of these Terms.

Termination

Either party may terminate service with 30 days' written notice. Upon termination:

• Your access to the services will be discontinued
• You may request export of your data within 30 days
• We will delete your data after 90 days unless required by law to retain it

Changes to Terms

We may modify these Terms at any time. Material changes will be communicated via email or through our services. Continued use after changes constitutes acceptance of the modified Terms.

Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict of law provisions. Any disputes shall be resolved in the courts of Hillsborough County, Florida.

Contact Information

For questions about these Terms, please contact us:

LCO Software Inc.
Email: sales@lcosoft.com
1211 Tech Blvd, Ste 118
Tampa, FL 33619